This Privacy Policy explains how pak65 collects, uses, stores, and protects the personal data of registered users and visitors. By using the pak65 platform, you agree to the practices described in this policy.
1.1 For the purposes of this Privacy Policy, pak65 is the data controller responsible for your personal information collected through the pak65 platform, accessible at pak65.org.
1.2 pak65 is committed to processing personal data in a lawful, fair, and transparent manner. This policy is intended to inform you clearly about what data is collected, why it is collected, how it is used, and how you can exercise your rights in relation to it.
1.3 If you have any questions about this Privacy Policy or how pak65 handles your personal data, please contact the Data Protection team at: [email protected]
2.1 pak65 collects the following categories of personal data:
Registration Data — When you create a pak65 account, we collect your mobile phone number, chosen username, password (stored in hashed form and never readable in plain text), date of birth, and your confirmation that you are 18 years of age or older.
Identity Verification Data (KYC) — When processing withdrawals or verifying your identity, pak65 may request a copy of your CNIC (Computerised National Identity Card), Pakistani passport, or driving licence, together with a selfie or liveness check image.
Financial Data — Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., JazzCash account reference, Easypaisa wallet number, bank account details, card last four digits), and timestamps. Full payment credentials are processed by your payment provider — pak65 does not store complete card numbers or banking passwords.
Usage Data — Betting and gaming activity, session history, device identifiers, IP address, browser type, and operating system information collected automatically when you access the platform.
Communications Data — Records of support conversations, live chat transcripts, and emails exchanged between you and the pak65 support team.
pak65 does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law for responsible gaming purposes (e.g., self-exclusion records).
3.1 pak65 uses collected personal data for the following purposes:
3.2 pak65 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
4.1 pak65 processes your personal data on the following legal bases:
5.1 pak65 may share your personal data with the following categories of recipients:
5.2 All third parties with whom pak65 shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.
6.1 pak65 retains personal data for as long as your account remains active and for a period thereafter as required to meet legal, regulatory, and operational obligations.
6.2 Transaction records and KYC documentation are typically retained for a minimum of five years from the date of the last relevant transaction, in accordance with applicable AML record-keeping requirements.
6.3 Self-exclusion records are retained for the duration of the exclusion period plus an additional period to ensure the exclusion can be enforced if you attempt to re-register.
6.4 After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.
7.1 pak65 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
7.2 Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your pak65 login credentials confidential and for notifying pak65 immediately if you suspect any unauthorised access to your account.
8.1 pak65 uses cookies and similar tracking technologies on its platform to:
8.2 Strictly necessary cookies cannot be disabled as they are essential to the operation of the pak65 platform. Analytics cookies and preference cookies may be managed through your browser settings.
8.3 pak65 does not use third-party advertising or behavioural tracking cookies that share your data with advertisers outside the platform.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by pak65:
9.2 To exercise any of the above rights, contact pak65 at [email protected]. Requests will be acknowledged within 5 business days and completed within 30 days of receipt, except where the volume or complexity of requests requires an extension.
10.1 The pak65 platform is strictly intended for users aged 18 years and older. pak65 does not knowingly collect personal data from persons under the age of 18.
10.2 If pak65 becomes aware that a person under 18 has provided personal data or created an account, that account will be closed immediately, the personal data will be deleted, and any funds deposited will be returned where technically possible.
10.3 If you believe a minor has used the pak65 platform, please notify the support team immediately at [email protected].
11.1 pak65 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, pak65 will notify registered users via the platform or by notification to their registered contact.
11.2 The date of the most recent revision is displayed at the top of this page. Continued use of the pak65 platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.
12.1 For any questions, requests, or complaints relating to this Privacy Policy or pak65's handling of your personal data, please contact: [email protected]
12.2 pak65 will respond to privacy-related complaints within 10 business days. We are committed to resolving complaints fairly and promptly.
12.3 If you are not satisfied with pak65's response to a complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Six commitments that underpin our approach to data protection.
Every page on pak65 — login, cashier, game lobby, account settings — is served over SSL/TLS. Your data is encrypted in transit and cannot be intercepted by third parties on the same network.
pak65 never sells, rents, or trades your personal data to advertising networks or third-party marketers. Your information is used to run the platform and comply with the law — nothing else.
Full JazzCash, Easypaisa, and bank credentials are handled directly by your payment provider. pak65 stores only necessary transaction references — never your complete wallet passwords or full card numbers.
Internal access to personal data is restricted to staff who need it to do their jobs. Privileged access is logged and audited. No pak65 employee has standing access to bulk user records without business justification.
Request a copy of your data, correct inaccuracies, withdraw marketing consent, or ask for deletion — all via a single email to the pak65 support team. Requests are handled within 30 days.
Self-exclusion records and responsible gaming flags are treated as sensitive data. They are used exclusively to protect you and are never shared with third parties for commercial purposes.
Your privacy and security are built into the foundation of pak65 — not added as an afterthought. Join Pakistani players from Karachi to Lahore who bet and play on a platform that takes data protection seriously.
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